Walkthrough

One checkout failure, from first signal to proof.

Everything CashFlowCanary does fits in a single story. Here it is end to end, with the real screen behind each step — on a deliberately fictional incident, with no real store exposed.

The journey

Seven steps, one story.

Every step produces something verifiable. That is what separates an alert from a deliverable: by the end, someone knows what to fix and can prove it.

  1. 12:03
    Incident Checkout stops completing

    The product page answers, the cart holds, but payment validation fails on a controlled journey. Uptime stays green: nothing shows on availability.

    • Exact step isolated
    • Status and error class
    • No customer data captured
  2. 12:04
    Detection The signal is confirmed, not assumed

    The journey is replayed in a clean session. Two consecutive failures at the same step separate a real incident from a false positive.

    • Clean-session replay
    • Compared with previous run
    • False positive ruled out
  3. 12:05
    Impact The break becomes an amount

    Exposed revenue is estimated from traffic, average cart and elapsed minutes. That decides priority — not the colour of a light.

    • Estimated exposed revenue
    • Operational priority
    • Affected store named
  4. 12:07
    Diagnosis The likely cause is named

    The diagnosis separates gateway configuration, post-update regression and server error, stating what the evidence rules out.

    • Ruled-out hypotheses
    • Leading track
    • Next verification
  5. 12:12
    Action Intervention stays bounded

    On paid plans the agent only applies allowed non-interactive actions. No opaque change to the store.

    • Allowed playbook
    • Traced action
    • Scope respected
  6. 12:18
    Recheck Recovery is proven

    The same controlled journey is replayed. The incident does not close because it stopped ringing, but because the failing step passes again.

    • Same monitor
    • Final state observed
    • Incident closed
  7. 12:20
    Proof The report reaches the client

    A shareable deliverable: symptom, timeline, likely cause, action taken and recovery confirmation. Filtered, with no buyer identity or cart contents.

    • PDF or public link
    • Agency logo in white-label
    • No sensitive data

Want this journey on your store?

The free audit first checks whether the store matches the product, before proposing anything.

Running several stores?

The same journey is handed back client by client, under the agency brand.